Refund Policy

1. Credit Purchases

• Credits are non-refundable once consumed for generation tasks
• Unused credits in your account may be eligible for a refund within 7 days of purchase
• Refund requests must be submitted via [email protected]

2. Failed Generations

• If a generation task fails due to a platform error, your credits will be automatically refunded to your account balance
• Credits consumed by successful generations cannot be refunded
• If you believe a generation was incorrectly charged, please submit a support request with the task ID

3. PayPal Payments

• Refunds for PayPal payments will be processed back to your original PayPal account
• Processing time: 3-5 business days
• PayPal transaction fees are non-refundable

4. USDT Payments

• Refunds for USDT payments will be sent to the original wallet address
• Network fees (gas) for the refund transaction will be deducted from the refund amount
• Processing time: 1-3 business days
• Please ensure the original wallet address is still accessible

5. Partial Refunds

If you have consumed part of your purchased credits, you may be eligible for a partial refund of the unused portion within the 7-day window. The refund amount will be calculated based on the unused credits at the original purchase rate.

6. Exceptions

We reserve the right to refuse refunds in cases of:

• Violation of our Terms of Service
• Suspected fraudulent activity
• Abuse of the refund policy (e.g., repeated refund requests)
• Accounts terminated for policy violations

7. Contact

For refund requests, please email [email protected] with your account email and order details.